micro-moments in digital marketing

With mobile-indexing search at the head of Google’s ranking system, having the best mobile-friendly and optimized website is crucial now more than ever. To keep up, focus on creating the best micro-moment with these tips.

What Are Micro-Moments?

A micro-moment is a fairly new internet term. To sum it up, any time someone uses their mobile device to make a quick purchase, research something, or find a local business, that is a micro-moment. Almost everyone with a smartphone has looked something up while in the middle of a task, and it’s in these moments that people are most prone to make their decisions and perceptions.

Micro-Moments in Digital Marketing

What are micro-moments in marketing and how can you use them? Well, a micro-moment is all about user intent, and in order to meet that expectation, you’ll need to optimize your content for those quick Google moments people have throughout the day. A well-crafted micro-moment SEO plan will help solidify your rankings this year.

Internet Lingo

In order to help your audience quickly digest your content, you will need easy-to-read copy and blog posts. Not just that, but you will want to stay current with the internet lingo and what people are talking about now. It may even help to get a quick idea or emotion across by using an emoji or funny image with your content.

Emotive, catching text and visuals are important in defining your content and brand. Aim for those viral moments of video and imagery in your copy and blogs. Encourage reaction by asking open-ended questions and having a call-to-action towards the top of your content, in plain view. Keep the ability to share in mind, as those micro-moments are as easy to share.

Use conversational language that invites the reader in and helps answer any questions they might have. Keep in mind why people have micro-moments: they want to learn, do, see, or find something important to their search, so make it a point to answer questions related to those activities.

Time is Money

Micro-moments happen in bursts of intent. When people search for something, they want a quick and informative answer. Most likely, any solution or response that lasts longer than ten minutes won’t be the reader’s choice, so you will want to keep the internet’s notoriously short attention span into consideration. Don’t just keep the content short, though; keep it concise without losing too much information. You want to answer your reader’s questions as fully and with as few words as possible.

 

From another angle, you’ll want your content to stay timely and relevant. Keep up to date with holidays, news, and current trends in your field. Current searches don’t favor old results. This also includes current lingo and viral culture, as these trends seem to come and go in an instant.

Choose the Right Community

Choosing a niche of focus can be difficult. On the one hand, it can help to narrow your own scope of relation by keeping your content relevant to a couple of tags or trends on the smaller scale. Don’t aim too small, however; you want to find a sweet spot where your content won’t be looked over while still having enough readers for it to matter.

 

On the other end, you may consider tapping into the active and thriving communities of some larger tags or trends online. Your content may become bogged down by the wave of other posts, but these categories are popular for a reason. People are browsing in those key areas, and if you post to trending topics, it may help gain an audience.

Micro-Moments Take Away

Micro-moments in digital marketing are a new and complex strategy, but you can reach better SEO results with these tips. Mobile-first indexing has picked up on shortened audience attention spans, and micro-moment SEO is your way to work around it. Use micro-moments to win the shift on mobile and stay ahead of the game.

 

 

Caring People Case Study

I used to work in the health care industry. I was the Digital Marketing Senior Manager at Caring People Inc. A home care company that helps seniors with daily living at home for over 20 years. Caring People offers personalized service in a very competitive market across four states. People often called-in at times of crisis – trust is the #1 priority on how we communicate to prospects online.

 

The challenge:

When I started to work for Caring People, the website was out of date, hard code. There was no content marketing in place and no strategy to generate leads. I started the digital marketing department and I was one team for all SEO, PPC, Email and Social Media.

Healthcare was a big challenge for me because my previous position was in e-commerce. I had to learn a new industry, educate Caring People CEO and stakeholders, and convince them to invest in digital marketing initiatives. I also faced another challenge since the sales team did not understand the value of digital. Therefore, I had to show them a new way to work with me as a team.

 

The Solution:

 

I suggested to create a new website. While the developers were working on the new website, I planned the strategy. I put a content marketing and SEO plan together. As a result, I created hundreds of local listings and more than 100 new blogs. I used long forms and topic cluster approach to earn competitive keywords. I also invested plenty of time vetting writers that had experience in the health care- senior industry. Finally, I also created SEO guidelines for the writers.

 

I started a competition with the sales team to collect reviews because I knew how powerful they are for local SEO and for generating leads, especially in health care. Furthermore, I created the buyer personas that were only three in caring people’s case. In addition, I migrated the old site from HTTP to HTTPs successfully.  After the website was launched, I implemented the content marketing strategy by posting amazing regular content with videos and infographics.

Furthermore, I created a backlink strategy that allowed me to earn hundreds of backlinks. I also started a geo-targeted PPC campaign and used social media to amplify the content. Then, I set up an email marketing to follow up with organic and paid leads.

 

The Results:

healthcare digital marketing

After a few months that I launched the new site, I earned several Google Quick Answer Boxes for Caring People. I increased leads by 100%, the blog increased in 3 months, visits to 140% and Page Views to 150%. The organic channel grew at a much faster pace than all the other channels. I focused on organic traffic through content by using the BrightEdge platform. This helped me to get great keyword ideas for my content and for On Page SEO.

 

healthcare digital marketing strategies

I put Caring People on top of their competitors in search results. I also beat huge franchises with content marketing strategy for being well planned and implemented. Finally, one of my long-form content went viral and a group of corporations that wanted partnerships with us. Moreover, I worked together with them to create a new infographic in English and Italian for the European market. As a result, my piece earned hundreds of backlinks from reputable sites.

 

healthcare content marketing strategy - Case study

Caring People doubled their leads; its blogs increased exponentially in traffic and the brand received recognition across the Internet.

 

Google wants to kill the URLs

Take a moment to imagine the World Wide Web without URLs. It practically seems impossible, right? The basic Internet user as we know them today relies on URLs. It’s often how we tell a non-credible source from a credible source and how we specifically find brands and items we have an interest in. And businesses face yet another issue. Many of them have built their business on indexing and ranking web pages so that users can find them when completing a web search with certain keywords. What would really become of those businesses if URLs were no more?

It leaves us to question, why would Google, one of the most well-renowned search engines out there, consider offing URLs? And what would the World Wide Web universe look without it?

Why Google Wants To Kill URL

Although a world wide web without internet addresses seems a little chaotic, it’s being considered for one major reason: safety.

We’ve all come across a URL that looks a little questionable and hesitated on clicking the link. Most of us have even clicked on what appeared to be a legitimate link that led us to a phishing site. These spoof sites are specifically set-up to steal your passwords and other confidential information that you wouldn’t want anyone else to have. For instance, ‘G00gle’ and ‘Google’ look pretty similar at first glance; most victims wouldn’t notice that they’ve clicked the former until it’s too late.

If Google eliminates URLs and creates another way for sites to be identified, then the hope is that web identity will be more understandable for everyone. It should also cut down on the confusion between legitimate sites and phishing sites.

Web Identity and URLs: Already Less Relevant

Truth is, many of us are already used to not associating web identity with URLs, which makes us vulnerable.

One reason that web identity and URLs are less relevant is URL shorteners, which have become a big deal largely because of social media. For instance, the social media platform, Twitter, only allows users to use so many characters. A long URL would significantly take away how much one can enter into a post.

While short URLs are easy to remember and simple to share, they allow hackers to almost effortlessly mask illegitimate sites. Therefore, while it’s a convenient option, it also compromises our safety on the web.

Tools of Defense

Recently, the Chrome Team has been focusing on how to detect URLs that seem to deviate in some way from standard practice. One way they do this is by using, TrickURI, which helps developers check that their software is displaying URLs accurately. This software gives developers something to test against and helps them become familiar with how URLs look in different situations. This is important, as they don’t want to flag legitimate domains as phishing sites and vice versa.

In addition, it’s in the works for Chrome to start alerting its users when a URL looks illegitimate. Google users are already benefiting from the Safe Browsing platform, which alerts users if the system notices malicious behavior on a website. However, the system currently lacks the ability to flag sketchy URLs.

At one point, Google also operated its own URL shortening program as a way to decrease hackers. However, they later replaced it with Firebase Dynamic Links. This service uses dynamic links to send users anywhere within an Android, iOS, or web app, which makes it easier (and safer) to share specific content.

What Would No URLs Look Like?

Right now, it’s difficult for any of us to imagine what a World Wide Web without URLs really looks like. It’s even challenging for Google to fathom. However, what Google hopes to do in the near future is:

  • Figure out how to get users to focus on important parts of URLs
    • Parts relevant to their safety and security
  • Refine how Chrome presents URLs
    • Filter out what makes URLs challenging to read
  • Get Browsers to expand shortened URLs
    • To allow users to determine URL legitimacy

There’s still a lot of work to be done and an unclear vision of what no URLs looks like, but Google is adamant about keeping the Internet safe. In just one year, cyber attacks cost the world $600,000,000,000; which is astronomical. Safety is a growing concern as our society becomes more dependent upon the Internet.

 

content marketing strategy

Early in my digital marketing career, I read something that had a lasting impact on my approach to marketing — an essay published on the Microsoft website by Bill Gates called “Content is King.” Bill Gates is a true visionary. What amazes me is that content marketing has taken many different forms over the last decade or so, but it is still king. Content marketing is a cost-effective way to bring in a steady stream of new leads and keep your customers coming back for more. That essay continues to inspire me to reinvent my content marketing efforts and conquer them like a champ.

One thing that I always make a priority is keeping track of my goals. When I’m not getting the results that I’m looking for, I revisit my original marketing goals so I can reground myself and rework my plan step by step.

Knowing Your Market

Do you know who your company’s audience is? If not, you have some homework to do. Send out a survey, create reader personas, ask for feedback and monitor your content to learn more about who needs your products or services. Use analytical tools like Google Analytics and Facebook Audience Insights or review the demographics of your current customers. It doesn’t really matter which method you use, as long as you do something to find your target audience, so don’t get bogged down with semantics.

I like to think that I know my company’s audience pretty well, but I’ve also learned that audiences can change over time. Even seasoned marketers need to spend some time conducting market research from time to time to keep their marketing efforts sharp.

There’s another reason I like to reassess who my target audience is. Our current clients are already hooked, but I like to continually challenge myself to expand our customer base. In addition, new products and services call for new analysis of the target market.

Establishing Your Goals And Objectives

Two very important steps follow identifying your target market. First, you need to be clear about what they need. Second, you need to learn how to quench their thirst for information. To sum up, relevant content is a valuable commodity.

Once you’ve acquainted yourself with who your customers are and what they need, you’re ready to establish your marketing goals and objectives. Do you want to spark the interest of your current audience? Do you want to build a new audience? Expand your current audience? Promote a new good or service? Increase brand awareness?

It’s important to establish goals and objectives so you know how to move forward. It’s also essential to define successful marketing campaigns. Have you thought about how you’ll know when you have achieved your goals? Think this through before you put your marketing plans in motion. Will you measure it by increased revenue, lower marketing costs, targeted customers or some combination of benchmarks?

Creating The Content Of Champions

Unless you are at the starting gate of your marketing plan, chances are good that you have some existing content to work with. Take a hard look at the work you’ve already done and decide whether you can reuse any of it. Can you update past articles to make them more relevant? Can you add to existing content so that it better enhances your brand or becomes more engaging? Can you beef it up by embedding links to products or services?

Putting The Plan In Motion

With the basic framework in place, it’s time to build on the cornerstone of your efforts. Determine your main formats and advertising channels and develop an overall marketing strategy.

I’ve found that even when my marketing strategy is complete, it helps to leave a little room for experimentation. I like to experiment with a variety of advertising opportunities like sponsored content, social media advertising, infographics and videos. Your marketing plan might include podcasts, e-books, workshops or webinars. Whichever formats and outlets you use, don’t forget to investigate your competition’s marketing efforts to make sure that you’re differentiating yourself.

There are a few different ways that you can manage your content marketing and publication schedule. I like to use a master calendar of what I’m publishing and on which outlet. You can control all the posting and publishing yourself or use an app on which you can load your ads and articles and schedule them to appear at specific times and dates. If you’re working with a marketing team, develop a plan for who will be responsible for creating, posting and publishing content.

Final Tips For Content Marketing Strategy Success

Keep a pulse on how well your marketing plans are connecting to your goals. If you’re not getting the results you want, review your marketing strategy to make sure that you’re following it exactly as planned. You might find that it only takes a few tweaks to get things moving in a better direction. And don’t fret if you’ve made a mistake or two. Learn from them and make better changes moving forward.

artificial-intelligence-help-marketers

Each of us has a comfort level with things that we know and understand. That’s why artificial intelligence scares us so much. It’s new and unfamiliar. Knowing that someone out in cyberspace learned something about the items we need and the services that we buy makes our palms sweat and our hearts race with fear and trepidation. The very thought of big brother watching our every move makes us uncomfortable. The unknown is a scary place and we feel threatened by it.

A Scary Concept, But We’re Learning To Like It

AI was still a fairly new concept in 2017. Guess what? While it still scares most of our customers a little, they’re also starting to see how AI can make their lives easier. As I was thinking over my marketing plans for 2018, I found myself mentally toying with how I could incorporate AI into my company’s marketing strategy. It forced me to think about how I’ve developed my own comfort level with AI.

When I have a question, Siri gives me an answer at the sound of my voice. Siri is pretty smart. And Siri can be a little snarky and sarcastic at times, too, which makes me believe for a scant moment that Siri is a little more human than I thought.

And what about those self-parking cars? The very idea of it scared me in the beginning. Why? Because I like to be in control. But enough auto manufacturers are now producing self-parking cars with good results that I’m starting to get more comfortable with it. Why not take a little stress off and let my car park itself?

Have you seen videos of people wearing virtual reality headsets? They’re fully engrossed in the virtual reality experience. To an outside onlooker it’s a comical sight, but at the same time it gives us a greater comfort level with AI.

Giving AI A Fresh Look In 2018

The un-virtual reality is that we’re on the tip of the iceberg when it comes to learning about how AI can assist digital marketers in making stronger connections with customers. We have to help our customers have a greater comfort level with AI before we can make it work to our advantage.

When I’m browsing on social media, ads of items that I’ve purchased or considered purchasing sometimes appear on the page. Is it a coincidence that Facebook never shows me black blouses? Not really. I never search for black blouses and Facebook is tracking that, so they know which products I’d be interested in buying.

It freaked me out a little in the beginning. Then I thought, “What’s so bad about seeing blue blouses in ads? I love blouses in every shade of blue, and it saves me the time of scrolling past all the black blouses.” I’m starting to like those ads because I’ve suddenly realized the value that they bring me.

AI On The Backend Of Marketing

As digital marketers, AI not only gives our customers a better experience, but also tells us about their buying behavior, likes and dislikes and helps us predict their future buying behavior. Now that’s information we can use. Data gleaned from AI will help narrowly define our target markets. Past digital marketing experience tells me that the more narrowly you can define your target market, the greater return on investment you can expect to see.

AI As An Enhancement To SEO And Website Traffic

Just because I’m becoming a believer in AI (or at least less of a skeptic), doesn’t mean that I’m ready to abandon my digital marketing plans for SEO and increasing website traffic. What it does mean is that I plan to be more open-minded about testing AI strategies in 2018 and evaluating the results.

2018 is the year to challenge yourself to be increasingly innovative in your marketing strategy. Look for ways to align content marketing plans with AI tools such as chatbots, augmented reality, image optimization and social media outreach. For example, my customers may enjoy chatting online with a simulated customer service representative. Prospects may respond faster to augmented reality techniques where customers can get acquainted with our professional in-home caregivers before they schedule our service.

Images will take center stage in 2018. Already, the internet shares billions of photos and images per day. As part of your 2018 digital marketing strategy, use AI to mine data and combine it with images to create customized content campaigns for each and every customer. This will allow you to deliver faster response times and increased revenue.

In 2017, AI took us partially out of our comfort zones by showing us that it’s not totally artificial. It’s possible to incorporate just enough personalization and humor in AI to make it believable. Progressive companies that took the plunge and got their feet wet with AI in 2017 reaped the rewards for any perceived risks. 2018 will give us plenty of new opportunities to experiment with big data, the Internet of Things and machine learning as they relate to digital marketing. It will take us and our customers some additional time to develop a stronger comfort level, but the new year is ahead of us and we have 12 months to work on it.